FAQ
Q: How do I reach customer service?
A: You can reach customer service by emailing hello@palmettotwist.com or by calling (864) 699-9819. We are in the office from 8:30 a.m. to 5 p.m. Central Standard Time, M-F, and respond to emails and phone calls during those hours.
Q: How do your sizes run?
A: Of course different styles have different fits, but as a rule, our products run true to size. They are based on American size guides, so generally speaking, if you wear a large in department store clothing, you’ll wear the same size in Palmetto Twist clothing.
Q: What’s the difference between a size XL and size 1X?
A: They’re the same! An XL in standard sizing and a 1X in plus both fit a size 14/16.
Q: Do you sell gift cards?
A: Not at this time.
Q: Where do you ship from?
A: All orders ship from our warehouse in Boiling Springs, SC where our customer service office is also located.
Q: What are your shipping charges?
A: All orders $98.99 and less are shipped for a flat fee of $7. Any order $99 or more is shipped FREE of charge.
Q: Can I expedite my shipping?
A: We only offer standard shipping at this time.
Q: How long will it take for my order to ship?
A: Orders are typically processed within 2-5 business days. When your package ships, you will receive an email notification with a tracking number. Exceptions are during high-volume times, when processing time make take 7-9 business days. We are open from 8-5, Monday-Friday.
Q: What should I do if my package doesn’t arrive?
A: Contact us with the order number on your invoice to make sure that shipping information was correct. Once the package leaves our warehouse and you have received a shipping notification, the United State Postal Service is responsible for the delivery of your package. If your package is lost, you may file a claim with the USPS. www.usps.com⁄help⁄claims.htm
Q: What do I do if my items don’t fit or are damaged?
A: Start the process at www.palmettotwist.com/a/returns with your email and invoice number and let us know the issue with your order. Damages must be reported within 48 hours of receipt of package. View our policies here: https://www.palmettotwist.com/pages/shipping-returns.
Q: What if I order something and then learn that it is out of stock?
A: If we are unable to fulfill your order because it is out of stock, we will refund the amount for the out of stock item(s).